Yes, the same rules apply :) We will provide for a year’s warranty on the products (except for sofas and mattresses and no after sales for decor) and lifetime warranty against borers. Don’t worry!

Our delivery and installation services come free for serviceable pincodes ONLY! No additional charges for those. We will install it too, for you.

You should see the break up when you get the invoice. Hope that’s okay.

Not at all! These are brand new products. Every year, we hold multiple discount sales for our customers and this is part of that. None of the products you will receive are part of the Seconds list. Don’t worry!

Transactions could fail due to multiple reasons. Please check for the following: 1. Information passed on to payment gateway is accurate i.e.: account details, billing address, password (for net banking) 2. Your Internet connection is not disrupted in the process If your account has been debited after a payment failure, it will be rolled back within 7 working days.

During the payment process using netbanking you may be redirected to your bank website. Once your transaction is completed you will be brought back to the Urban Ladder website with your order details which you can keep a copy of. Never press the browser back button when the transaction is still currently being done.

Absolutely. Shopping with EN’ DECORE is completely safe. Transactions with Urban Ladder are via the payment gateway PayU, which is both VeriSign Secured® as well as PCI compliant. The VeriSign Secured® Seal is the most trusted security mark on the Internet. PCI stands for Payment Card Industry and PayU is compliant with the global information security standards defined for organizations which handle cardholder information. Be assured that your card or account information is encrypted as it travels over the Internet making it well and truly safe.

No, at this point in time, we do not offer cash on delivery/card on delivery as payment options.

When you order an e-gift card, you can select any date within the next three months for delivery. If you’d like the e-gift card to be sent out the same day, it will be delivered within the hour.

Yes, you can. If you return an item, the gift card amount will be credited back to your card.

The unused balance amount can be used towards any EN’ DECORE purchase in the future.

We sure do. If you’d like to purchase EN’ DECORE gift cards in quantities greater than 10, send an email to endecore123@rediffmail.com, and we’ll get you set up.

The warranty we offer differs from product to product, based on the materials used. Please refer the Warranty tab on individual product pages for warranty details.

First off, apologies if that happens. If you notice that you are facing issues with your furniture, please feel free to write to us at endecore123@gmail.com. We will file a complaint on your behalf and have our After Sales team call you. In case your product(s) has crossed our warranty period, we can’t promise that we will replace or repair for you. However, do reach out to us and we’ll surely try to help as best as we can.

To know the tentative delivery date for your city, please enter your pincode in the Estimated Delivery Date For box available on the product page. Once an order is placed, we send out the estimated delivery timelines in the order confirmation email. You can subsequently track you order here.

Just use the Track Order link on the top right of the website! You will need to provide your 1. Order Number 2. the Phone Number you used to place the order. You can see the following details for each order: 3. the order number 4. the tentative delivery date and current tracking status of each product belonging to this order. Here’s a quick explanation of what each of the tracking statuses mean: 5. Placed - This means that the order has been placed and confirmed (for pay on delivery orders) 6. Quality Check - This means that the product(s) are through our Quality Check process, and will be dispatched soon. 7. Dispatched - This means that the product(s) have been dispatched from our fulfillment center and are en-route to a delivery center in your city. 8. At Delivery Center - This means that the product(s) have reached the delivery center in your city. Post this, you will get a call from our delivery team to schedule the delivery and installation. 9. Outbound - This means that the product(s) are out for delivery and are making their way to your home!

We usually do deliver products much earlier than the date shown on the site. However, if you have a specific request, we encourage you to reach out to us via email.

Here’s a quick explanation of what each of the statuses mean: 1. Placed - This means that the order has been placed and confirmed (for pay on delivery orders) 2. Quality Check - This means that the product(s) are through our Quality Check process, and will be dispatched soon. 3. Dispatched - This means that the product(s) have been dispatched from our fulfillment center and are en-route to a delivery center in your city. 4. At Delivery Center - This means that the product(s) have reached the delivery center in your city. Post this, you will get a call from our delivery team to schedule the delivery and installation. 5. Outbound - This means that the product(s) are out for delivery and are making their way to your home!

1. Some products may still be in the manufacturing stage, due to which delivery dates are beyond the usual 15 days. 2. Some products like sofas that are made to order take time to be delivered. Usually, we don’t take as many days as specified on the site and deliver much before the promised timeline! However, if you have a specific date in mind, do reach out to our Customer Service Team and they will be more than happy to see if they can get your order expedited.